Privacy Policy

Stoker AI LLC ("Stoker AI," "we," "us"), a Connecticut company, builds and operates AI phone, chat, messaging and automation services for businesses. This policy explains what information we collect through this website and our services, and how we use and protect it.

Information we collect

Information you give us, such as your name, business name, phone number, email and questionnaire answers.
Calls and messages handled by our services, including recordings, transcripts and the details callers provide, such as name, phone number, address and the reason for the call.
Messages you type into the chat assistant on this website, and the details you give in them.
Basic website usage data, such as pages visited, the site that referred you, and your device and browser type. We count visits on our own server, without cookies and without third-party analytics or advertising trackers, using a scrambled identifier that changes every day.
When you open a page printed on our mail, such as stokerai.com/card, the date and time, your browser type, the page that sent you, and a scrambled (hashed) form of your IP address, so we can count responses. If you then send us the questionnaire, we note that you came from that page.

How we use it

To respond to your inquiry and prepare a proposal.
To provide our services to our clients: answering calls, booking appointments, sending messages and reports.
To test, maintain and improve those services.

Call recording

Calls to our demo line and office line, voice conversations started from the chat window on this website, and calls to our clients' AI phone assistants may be recorded and transcribed. Callers are told at the start of the call, as Connecticut law requires.

Website chat

The chat window on this website, by text or voice, is an AI assistant, not a person. What you type or say and its replies are stored as a transcript (voice conversations also as a recording) so we can follow up on your request and improve the service. Chat transcripts are kept for up to 12 months. Chats are processed by our chat platform provider (Retell AI) and the AI model providers it uses. Please do not enter payment details, passwords or other sensitive information in the chat.

Text messaging

If you agree to receive text messages from us or from a business we serve, message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties.

Data from our clients' business systems

When a business hires us to automate work in its own systems, we connect to those systems only with access the business authorizes and can revoke at any time. Examples are accounting software such as QuickBooks Online, call-tracking platforms such as TrackDrive, and reports from the business's partners.

What we read: what the agreed service needs. For example, customer names, invoices and payment status from accounting software, and call records (date, time, caller phone number, campaign, buyer and amounts) from call tracking. We don't collect call recordings or transcripts for these services.
Why: only to provide the services in our written agreement with that business, such as reconciling calls, payments and invoices, and preparing reports and invoices for the business to approve.
Who owns it: the business does. We don't sell it, share it with other clients, use it for advertising, or use it to train AI models.
Changes to the business's systems: we change data in a client's systems only as our agreement allows and with the client's approval. Our systems never move money.
Where it's kept: on a cloud server in the United States, with encrypted backups. Access is limited to the people who run the service. We use service providers to run the system: a hosting provider, an AI provider used to read report formats and write summaries, and the client's own platforms.
Caller phone numbers are used only to match the same call across platforms, and are stored in a scrambled (hashed) form for matching.
When the service ends: we give the business an export of its data within 30 days, then delete it from our systems. Copies in backups are deleted as those backups expire on their normal schedule.

Sharing

We do not sell personal information. We share it only with the service providers that run our systems (for example phone, messaging, calendar, hosting and AI providers), with the business you contacted or that hired us, or when the law requires it.

Retention and security

We keep information only as long as needed to provide the service or meet legal obligations; website chat transcripts are kept for up to 12 months. We protect information with safeguards that include encrypted connections, firewalls, encrypted backups, multi-factor sign-in on our hosting, code and payment accounts, and access keys kept out of email and code. If we learn that a client's data was accessed without authorization, we tell that client promptly.

Changes to this policy

We may update this policy. The date at the top shows the latest version. If a change materially affects how we handle a client's data, we tell that client by email before it takes effect.

Contact

Stoker AI LLC, Newtown, Connecticut. hello@stokerai.com · (475) 445-4039

Terms for our QuickBooks connection: Stoker AI Sync terms of use.