How we work
Map it. Build it. Prove it. Run it.
Every project follows the same four steps, with a written plan and a fixed price before any work starts, and a test on your own numbers before anything goes live.
Map it
It starts with a short questionnaire, about ten minutes, on how your business runs today.
Then a call or a visit, and usually a screen share, so we see how the work actually moves: which systems, which people, which rules, and where the hours go.
- What you do by hand every day or week
- Which software is involved, and who uses it
- The rules your team follows, written or not
Plan & price
You get a written proposal: what we'll build, what it saves, which systems it touches, and how we'll test it before it goes live.
Prices are fixed: a one-time setup fee and a monthly fee. We usually give you two options to choose from. Larger projects are split into phases, each one live and proven before the next.
- Scope written as systems, outputs and an acceptance test
- Fixed prices, never hourly
- Nothing starts until you sign off
Build & prove
We build it connected to the software you already use, with access you grant and can revoke at any time.
Before it goes live, it runs alongside your current process without changing anything, and its results are checked against your own numbers. It goes live when it passes the test in your proposal.
- Read-only until you accept it
- Tested on your real data
- You sign off, not us
Run it
Once it's live, we run it. We monitor every run, fix what breaks, and tune it as your business changes.
You get a written report every month on what the system did. Ask for a review call any time. New work is quoted separately, the same fixed-price way.
- Monitoring, fixes and tuning included
- Written monthly report
- Changes quoted at a fixed price
Pricing
How pricing works.
Two fees, both fixed and both in writing before any work starts.
- Setup fee: a one-time price for the build, set from the scope in your proposal.
- Monthly fee: covers hosting, monitoring, fixes, tuning and your monthly report.
- No hourly billing. If you want something new, we quote it the same way before we start.
We don't publish prices because no two businesses need the same build. A one-chair salon and a call center shouldn't pay the same, and they don't.
Questions
Questions
What do you need from us?
Access to the systems involved, one person who can answer questions about how things are done, and accurate rules. We handle the rest.
How long does a project take?
It depends on the scope. A phone agent is usually live in about two weeks. Integration projects are phased, and your proposal gives the timeline for each phase.
What if something breaks after go-live?
Fixing it is part of the monthly service. Because we monitor every run, we usually see a problem before you do.
Who do we deal with?
The people who built your system. No ticket queue, no call center.
Your business never clocks out.
Tell us how your business runs. A short questionnaire, then a written plan and a fixed price.
Free, by phone, no obligation. We call you at the time you pick.